✦ Free shipping over R799 ✦ Made in Cape Town ✦ 30-day easy returns ✦ Free shipping over R799 ✦ Made in Cape Town ✦ 30-day easy returns
Tari Designs

Frequently asked questions

Quick answers to the things our customers ask most.

Sizing & fit

How do your sizes run?

True to standard SA sizing. If you're between sizes, we recommend sizing up — most of our pieces are designed with a slightly relaxed fit. See our size guide for full measurements.

What if I'm unsure about my size?

WhatsApp us on +27 78 675 3585 with your measurements and we'll recommend the best fit before you order. We'd much rather get it right the first time.

Will the print be exactly as shown?

Each piece is hand-finished, so print placement varies slightly from the photo. The colour and pattern will match — the exact placement of motifs may differ. We see this as part of the character of authentic Shweshwe.

Shipping & delivery

How long will my order take?

Within South Africa: 2–4 working days for Cape Town and the Western Cape, 4–7 working days for the rest of SA. Internationally: 3–7 days express to UK/EU/USA, 7–14 days standard. Live rates calculated at checkout.

Do you ship internationally?

Yes — we ship worldwide via DHL Express and the SA Post Office. Rates are calculated at checkout based on your destination. Customers are responsible for any import duties or customs fees in their home country.

Can I track my order?

Yes. You'll receive an email with a live tracking link the moment your order is dispatched.

Returns & exchanges

What if it doesn't fit?

You have 30 days to return or exchange any unworn item with tags. See our full returns policy.

Who pays for return shipping?

Return shipping is at the customer's expense (R75 with PAXI), unless the item arrived damaged or incorrect — in which case we cover it.

Payment & security

What payment methods do you accept?

Visa, Mastercard, American Express, Instant EFT, Apple Pay, Google Pay, and Capitec Pay. All payments are processed securely by Payfast.

Is my payment information safe?

Yes — we never see or store your full card details. Payments are processed by PCI-DSS compliant providers (Payfast / Yoco).

Care & fabric

How do I care for my Tari Designs piece?

Cold hand-wash recommended for the first 2 washes. After that, machine wash on a delicate cycle. Tumble dry low or line dry in shade. Iron on reverse.

Will the colours fade?

Authentic Shweshwe softens slightly with the first wash — that's part of the character. After 2–3 washes, colour is set and will hold beautifully for years.

Wholesale & collaborations

Do you do wholesale or stockist orders?

Yes — we work with a small number of carefully chosen stockists. Email wholesale@taridesigns.co.za for our line sheet.

Can I commission a custom piece?

For weddings, special occasions, and matching family sets, yes — get in touch via the contact page and we'll quote your custom piece.